Description

**Replacement Parts Order Guide**  

**Important Notice for Part Purchases**  
Before placing your replacement parts order, we kindly ask you to contact us first. This helps ensure we provide accurate availability and pricing.

Here's what we need from you:  

📌 **Required Information**  
1. **Product SKU** (from your original item or packaging)  
2. **Purchase Order NO.** (if available, provide purchase screenshot)  
3. **Part Details**:  
   - Part number
   - Quantity needed  (e.g., Part K*15pcs)  

🚀 **Our Process**  
1. Submit your request via email (service@aecojoy.store) or our online chat.
2. We'll verify stock availability and send pricing within **24 business hours**.  
3. Receive payment instructions & tracking number post-confirmation.  

⚠️ **Please Note**  
• Direct orders without prior communication may face delays.  
• Parts availability depends on current production cycles.  

**Contact Us:**  
📧service@aecojoy.store

*Pro Tip: Save time by including your original purchase invoice with highlighted required parts!*  

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FAQ

FAQ

1.What should I do if the logistics tracking hasn't been updated?

We will deliver your products to the logistics provider as soon as possible after receipt of the order,  and  you  will  receive  the  tracking  number.  Please  check  the  shipping  progress  on  the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly  call  the  logistics  company  to  inquire  about  any  potential  issues,  such  as  holidays  or adverse weather conditions causing delays.

2.Why does my package appear to be opened and repackaged?

Sometimes, due to the excessive weight of the  package, delivery  personnel  may open  it to  facilitate easier handling, ensuring they can manage it on their own. They then repack the items  to maintain the integrity of the packaging. While this may sound unusual, occasional situations  like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and  we will  assist  in  resolving  the  matter.  This  problem  is  common  with  heavier  cases  and  is  not  usually seen with regular products.

3.Why is there a slight difference between the product received and the advertising pictures?

Due to variations in display monitors and lighting conditions during photography, the actual color of the  product  may differ slightly. This is unavoidable.  For accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.

4.Why is the size on the box not exactly the same as on the product page?

The dimensions on the box are typically approximate figures provided by the factory, so there might  be  slight  variations  in  decimals.  Please  refer  to  the  product  details  page  for  accurate measurements. Additionally, the box label may display the dimensions of the packaging box, not the actual product size, so please be aware of that distinction.

**Replacement Parts Order Guide**  

**Important Notice for Part Purchases**  
Before placing your replacement parts order, we kindly ask you to contact us first. This helps ensure we provide accurate availability and pricing.

Here's what we need from you:  

📌 **Required Information**  
1. **Product SKU** (from your original item or packaging)  
2. **Purchase Order NO.** (if available, provide purchase screenshot)  
3. **Part Details**:  
   - Part number
   - Quantity needed  (e.g., Part K*15pcs)  

🚀 **Our Process**  
1. Submit your request via email (service@aecojoy.store) or our online chat.
2. We'll verify stock availability and send pricing within **24 business hours**.  
3. Receive payment instructions & tracking number post-confirmation.  

⚠️ **Please Note**  
• Direct orders without prior communication may face delays.  
• Parts availability depends on current production cycles.  

**Contact Us:**  
📧service@aecojoy.store

*Pro Tip: Save time by including your original purchase invoice with highlighted required parts!*  

Customer Reviews

Be the first to write a review
0%
(0)
0%
(0)
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FAQ

1.What should I do if the logistics tracking hasn't been updated?

We will deliver your products to the logistics provider as soon as possible after receipt of the order,  and  you  will  receive  the  tracking  number.  Please  check  the  shipping  progress  on  the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly  call  the  logistics  company  to  inquire  about  any  potential  issues,  such  as  holidays  or adverse weather conditions causing delays.

2.Why does my package appear to be opened and repackaged?

Sometimes, due to the excessive weight of the  package, delivery  personnel  may open  it to  facilitate easier handling, ensuring they can manage it on their own. They then repack the items  to maintain the integrity of the packaging. While this may sound unusual, occasional situations  like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and  we will  assist  in  resolving  the  matter.  This  problem  is  common  with  heavier  cases  and  is  not  usually seen with regular products.

3.Why is there a slight difference between the product received and the advertising pictures?

Due to variations in display monitors and lighting conditions during photography, the actual color of the  product  may differ slightly. This is unavoidable.  For accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.

4.Why is the size on the box not exactly the same as on the product page?

The dimensions on the box are typically approximate figures provided by the factory, so there might  be  slight  variations  in  decimals.  Please  refer  to  the  product  details  page  for  accurate measurements. Additionally, the box label may display the dimensions of the packaging box, not the actual product size, so please be aware of that distinction.

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