The gazebo comes with a comprehensive installation manual, and with the right tools, it can typically be assembled within a few hours. However, we recommend seeking professional help for a faster and smoother setup.

Yes, a 12x12 hardtop gazebo like the AECOJOY wall-mounted gazebo can stay up all year, provided it is properly installed and anchored according to the instructions. Its sturdy frame and weather-resistant design are built to withstand a variety of conditions, including rain, wind, and snow. The slanted roof helps with snow runoff, and the materials are designed to handle year-round exposure. However, it's important to regularly check for any wear and tear, especially after severe weather events, to ensure its continued stability and longevity.

The gazebo’s posts are designed for stability and durability, measuring 60×60mm. This sturdy construction ensures strong support, making the gazebo more resistant to wind and outdoor elements.

Unfortunately, we do not support size extensions or full customization. However, we offer a modular connection option, allowing you to combine two gazebos using specialized connection parts. This is a great solution for expanding your covered area while maintaining a seamless and stylish look. If you need it, you can contact us, and we will provide you with guidance.

We’re sorry, but the gazebo’s height is not adjustable. It is designed with a fixed structure to ensure stability and durability. If you need additional clearance, you may consider positioning the gazebo on an elevated surface or exploring alternative installation methods to best fit your space.

Yes. Our sun panels of the gazebo is heavil tinted,  blocking UPS 50+ 99% UV rays.

We will deliver your products to the logistics provider as soon as possible after receipt of the order,  and  you  will  receive  the  tracking  number.  Please  check  the  shipping  progress  on  the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly  call  the  logistics  company  to  inquire  about  any  potential  issues,  such  as  holidays  or adverse weather conditions causing delays.

Sometimes, due to the excessive weight of the  package, delivery  personnel  may open  it to  facilitate easier handling, ensuring they can manage it on their own. They then repack the items  to maintain the integrity of the packaging. While this may sound unusual, occasional situations  like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and  we will  assist  in  resolving  the  matter.  This  problem  is  common  with  heavier  cases  and  is  not  usually seen with regular products.

Due to variations in display monitors and lighting conditions during photography, the actual color of the  product  may differ slightly. This is unavoidable.  For accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.

The dimensions on the box are typically approximate figures provided by the factory, so there might  be  slight  variations  in  decimals.  Please  refer  to  the  product  details  page  for  accurate measurements. Additionally, the box label may display the dimensions of the packaging box, not the actual product size, so please be aware of that distinction.