Description

Review

Customer Reviews

Based on 12 reviews
100%
(12)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
J
Jonathan Roberts
Super Easy

the electricity bill barely increases in a month, but it enhances the warmth of the living room by more than one level. Friends who come over all think it's a real fireplace.

G
Gunner Myers
pace-Saving

The black frame with a glass panel matches the modern style decoration of my home, instantly enhancing the overall texture of the living room all guests praise how nice it looks.

R
Ryder Walker
Changeable Flame Colors

changing the color every time is like changing the style of the living room, full of freshness, and my child especially likes staring at the "colorful flames".

A
Adelaide Fischer
Noiseless

When the heating and flame effect are on, there��s no sound at all��unlike oil-filled heaters that hum. Using it in the bedroom at night doesn��t disturb sleep at all

C
Cayson Scott
Great

sitting on the sofa watching TV, my whole body stays warm, and I no longer have to shiver wrapped in a thick blanket in winter.

FAQ

FAQ

1.What should I do if the logistics tracking hasn't been updated?

We will deliver your products to the logistics provider as soon as possible after receipt of the order,  and  you  will  receive  the  tracking  number.  Please  check  the  shipping  progress  on  the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly  call  the  logistics  company  to  inquire  about  any  potential  issues,  such  as  holidays  or adverse weather conditions causing delays.

2.Why does my package appear to be opened and repackaged?

Sometimes, due to the excessive weight of the  package, delivery  personnel  may open  it to  facilitate easier handling, ensuring they can manage it on their own. They then repack the items  to maintain the integrity of the packaging. While this may sound unusual, occasional situations  like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and  we will  assist  in  resolving  the  matter.  This  problem  is  common  with  heavier  cases  and  is  not  usually seen with regular products.

3.Why is there a slight difference between the product received and the advertising pictures?

Due to variations in display monitors and lighting conditions during photography, the actual color of the  product  may differ slightly. This is unavoidable.  For accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.

4.Why is the size on the box not exactly the same as on the product page?

The dimensions on the box are typically approximate figures provided by the factory, so there might  be  slight  variations  in  decimals.  Please  refer  to  the  product  details  page  for  accurate measurements. Additionally, the box label may display the dimensions of the packaging box, not the actual product size, so please be aware of that distinction.

Customer Reviews

Based on 12 reviews
100%
(12)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
J
Jonathan Roberts
Super Easy

the electricity bill barely increases in a month, but it enhances the warmth of the living room by more than one level. Friends who come over all think it's a real fireplace.

G
Gunner Myers
pace-Saving

The black frame with a glass panel matches the modern style decoration of my home, instantly enhancing the overall texture of the living room all guests praise how nice it looks.

R
Ryder Walker
Changeable Flame Colors

changing the color every time is like changing the style of the living room, full of freshness, and my child especially likes staring at the "colorful flames".

A
Adelaide Fischer
Noiseless

When the heating and flame effect are on, there��s no sound at all��unlike oil-filled heaters that hum. Using it in the bedroom at night doesn��t disturb sleep at all

C
Cayson Scott
Great

sitting on the sofa watching TV, my whole body stays warm, and I no longer have to shiver wrapped in a thick blanket in winter.

FAQ

1.What should I do if the logistics tracking hasn't been updated?

We will deliver your products to the logistics provider as soon as possible after receipt of the order,  and  you  will  receive  the  tracking  number.  Please  check  the  shipping  progress  on  the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly  call  the  logistics  company  to  inquire  about  any  potential  issues,  such  as  holidays  or adverse weather conditions causing delays.

2.Why does my package appear to be opened and repackaged?

Sometimes, due to the excessive weight of the  package, delivery  personnel  may open  it to  facilitate easier handling, ensuring they can manage it on their own. They then repack the items  to maintain the integrity of the packaging. While this may sound unusual, occasional situations  like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and  we will  assist  in  resolving  the  matter.  This  problem  is  common  with  heavier  cases  and  is  not  usually seen with regular products.

3.Why is there a slight difference between the product received and the advertising pictures?

Due to variations in display monitors and lighting conditions during photography, the actual color of the  product  may differ slightly. This is unavoidable.  For accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.

4.Why is the size on the box not exactly the same as on the product page?

The dimensions on the box are typically approximate figures provided by the factory, so there might  be  slight  variations  in  decimals.  Please  refer  to  the  product  details  page  for  accurate measurements. Additionally, the box label may display the dimensions of the packaging box, not the actual product size, so please be aware of that distinction.

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