Description

Review

Customer Reviews

Based on 3 reviews
100%
(3)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
M
Michelle Maldonado
makes our deck actually livable in summer

we used to avoid the deck after 11am—just way too much sun. now we can hang out, read, even grill without feeling like we’re melting. it cranks out smooth and covers a good amount of space.

T
Thomas Lam
instant vibe upgrade

once we installed it, the whole backyard felt like it leveled up. neighbors keep asking where we got it. great shade, sturdy build, and now i’ve got a cozy spot for my afternoon iced coffee.

M
Mark Mitchell
works great, looks even better

this awning gave our patio a totally pulled-together look. it's not one of those clunky things you regret installing—it blends in well and makes the space actually usable in the afternoon sun.

FAQ

FAQ

1.What should I do if the logistics tracking hasn't been updated?

We will deliver your products to the logistics provider as soon as possible after receipt of the order,  and  you  will  receive  the  tracking  number.  Please  check  the  shipping  progress  on  the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly  call  the  logistics  company  to  inquire  about  any  potential  issues,  such  as  holidays  or adverse weather conditions causing delays.

2.Why does my package appear to be opened and repackaged?

Sometimes, due to the excessive weight of the  package, delivery  personnel  may open  it to  facilitate easier handling, ensuring they can manage it on their own. They then repack the items  to maintain the integrity of the packaging. While this may sound unusual, occasional situations  like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and  we will  assist  in  resolving  the  matter.  This  problem  is  common  with  heavier  cases  and  is  not  usually seen with regular products.

3.Why is there a slight difference between the product received and the advertising pictures?

Due to variations in display monitors and lighting conditions during photography, the actual color of the  product  may differ slightly. This is unavoidable.  For accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.

4.Why is the size on the box not exactly the same as on the product page?

The dimensions on the box are typically approximate figures provided by the factory, so there might  be  slight  variations  in  decimals.  Please  refer  to  the  product  details  page  for  accurate measurements. Additionally, the box label may display the dimensions of the packaging box, not the actual product size, so please be aware of that distinction.


Customer Reviews

Based on 3 reviews
100%
(3)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
M
Michelle Maldonado
makes our deck actually livable in summer

we used to avoid the deck after 11am—just way too much sun. now we can hang out, read, even grill without feeling like we’re melting. it cranks out smooth and covers a good amount of space.

T
Thomas Lam
instant vibe upgrade

once we installed it, the whole backyard felt like it leveled up. neighbors keep asking where we got it. great shade, sturdy build, and now i’ve got a cozy spot for my afternoon iced coffee.

M
Mark Mitchell
works great, looks even better

this awning gave our patio a totally pulled-together look. it's not one of those clunky things you regret installing—it blends in well and makes the space actually usable in the afternoon sun.

FAQ

1.What should I do if the logistics tracking hasn't been updated?

We will deliver your products to the logistics provider as soon as possible after receipt of the order,  and  you  will  receive  the  tracking  number.  Please  check  the  shipping  progress  on  the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly  call  the  logistics  company  to  inquire  about  any  potential  issues,  such  as  holidays  or adverse weather conditions causing delays.

2.Why does my package appear to be opened and repackaged?

Sometimes, due to the excessive weight of the  package, delivery  personnel  may open  it to  facilitate easier handling, ensuring they can manage it on their own. They then repack the items  to maintain the integrity of the packaging. While this may sound unusual, occasional situations  like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and  we will  assist  in  resolving  the  matter.  This  problem  is  common  with  heavier  cases  and  is  not  usually seen with regular products.

3.Why is there a slight difference between the product received and the advertising pictures?

Due to variations in display monitors and lighting conditions during photography, the actual color of the  product  may differ slightly. This is unavoidable.  For accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.

4.Why is the size on the box not exactly the same as on the product page?

The dimensions on the box are typically approximate figures provided by the factory, so there might  be  slight  variations  in  decimals.  Please  refer  to  the  product  details  page  for  accurate measurements. Additionally, the box label may display the dimensions of the packaging box, not the actual product size, so please be aware of that distinction.

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